If you are mixing OEM (original brand) and remanufactured/compatible cartridges in your printer (for example, you have an original black cartridge installed, but remanufactured cyan magenta and yellow cartridge installed), and the printer does not recognize the cartridge(s), you can try the following procedure:
First, remove all the cartridges from your printer. If necessary, please consult your printer's user manual for information on how to access your cartridges. Close the lid and follow any on-printer prompts to proceed.
Your printer should fail to recognize all cartridges.
Insert the Black cartridge and again close the lid and follow any on-printer prompts.
Your printer should now fail to recognize the Cyan, Magenta and Yellow cartridges; but the Black cartridge should be recognized.
Repeat this process until all cartridges are recognized by your printer.