Ink and Toner Q&A - Recent questions in General

Do you take empty cartridges back?

Fri, 28 Jun 2024 21:54:28 +0000

What is the success ratio on your compatible/ remanufactured inks you sell?

Fri, 28 Jun 2024 21:38:48 +0000

What is your refund/ warranty policy on your inks you sell?

Fri, 28 Jun 2024 21:34:53 +0000

Difference between Remanufactured and Compatible cartridges

Tue, 10 May 2022 22:57:39 +0000

What is the best way to dispose of used ink cartridges?

Mon, 19 Jul 2021 17:52:34 +0000

My Brother MFC-j497dw Cartridge "LC3013 acknowledges new cartrdg but has a Big "?" ovr color

Mon, 17 May 2021 14:45:34 +0000

How to calculate page yield of a cartridge ?

Fri, 30 Apr 2021 16:04:39 +0000

All printer companies base their yields on 5% page coverage, or based on printer pages where on 5% of the page has been imprinted with ink. Suppose if a cartridge has a page yield of approximately 500 pages . With printer manufacturer standards, you should be able to print 500 pages at 5% page coverage, which is comparable to printing around 500 short paragraphs or any other details. 5% coverage is a baseline for comparison. If you are printing something more substantial like a legal document or a full-page color photo, your page yield will drop significantly.

I enter my pass word and it isn't recognized

Sat, 20 Feb 2021 03:07:52 +0000

My REAL password is *Emails are not allowed* and your program comes up with it. Do you also have a password for me?

Does anyone know where to get get original firmware for Epson WF-2860 printer?

Sun, 31 Jan 2021 16:17:56 +0000

Return shipping

Sun, 31 Jan 2021 16:16:09 +0000

If your product does not perform as expected, what is your return policy and who pays the return shipping?

Thank you.

Credit card information is NOT stored by our company - it is discarded after each order is processed

Mon, 14 Sep 2020 17:11:53 +0000

We do not store credit card numbers or information on file

Please note that we do NOT store credit/debit card numbers - it is discarded after each order is processed
We do not keep credit cards on file. Your browser Chrome/Edge/Explorer/Firefox/safari (not our website) may be asking you to store your credit card info in their system. Note this is not our site asking this.
We are determined to protect and maintain your privacy. We are privileged to be trusted by you and will not jeopardize that trust.

Our corporate policy is to permanently discard your Credit Card information immediately after the order. Although that is an inconvenience for you, that you have to enter the card info each and every time, it is more secure.
The more you put your information out there, the more you need to work to keep an eye on it.
So we hope you understand that it may take you time to enter your card info each time, for each purchase rather than storing that information for convenience. We prefer to keep you secure, even if it means a few seconds of slight inconvenience. We know you appreciate our care.

I can't find my PACKAGE, but it shows DELIVERED

Mon, 14 Sep 2020 17:11:50 +0000

There are rare circumstances when a package shows delivered, but you cannot find it.

Often we find the following cases :
- A nearby residence ( a neighbor) may have received it on accident and returns it
- A family member or resident receives it, but forgets to notify the other
- The shipper realizes they may have delivered it to the wrong address and attempts to rectify it
- The package is left in a location that is not easily visible or uncommon to you

If possible consider the above. In any case our responsibility is to ensure you get your item. We will file the claim, after receiving your affidavit.

If we cannot find your package following the Shipper's investigation, we will either :
Ship you another package at our cost, or refund you.

Unfortunately porch thieves and shipper efficiency is an issue we face. We strive to make this right for you.

Canada Postal Strike (November 2018)

Mon, 14 Sep 2020 17:11:47 +0000

UPDATE 11/27/2018:

According to Canada Post:
As of 12pm EST on 11/27/18, the union is no longer in a legal strike position. We expect employees to return to work in areas impacted by strike activity in the last 24 hours. Canada Post is now working to stabilize operations with a manageable approach across the country. With our network currently facing unprecedented backlogs, customers can continue to expect delivery delays for the next several weeks.

UPDATE 11/26/2018:

The ongoing labor dispute initiated by the Canadian Union of Postal Workers (CUPW) is causing country-wide shipping delays. To get the latest updates on this situation, sign up for updates from Canada Post.

We offer 3 levels of service for deliveries to Canada, here is how they are affected by the current strikes:

ECONOMY - since Canada Post / Royal Mail is the final delivery carrier for this method, if you select this option your order will likely be affected by the strikes with delays / delivery times that are not possible to predict at this time.
PRIORITY - if you select this option, that allows us to route most parcels to alternate delivery partners in Canada to bypass the strikes as much as possible. Some delays are still possible. Total delivery time is estimated at 7-14 business days instead of the usual 4-10 days.
URGENT - if you select this option, we will ship your parcel via DHL EXPRESS, which completely bypasses the strike and offers the fastest delivery possible (2-7 business days)

Canada Shipping

Mon, 14 Sep 2020 17:11:19 +0000

We do not collect taxes for international locations since we ship from California, USA.
Customers are responsible for any taxes imposed by Customs in Canada (if applicable), just like they would be paid if you ordered from a retailer that ships from within Canada. However, small order values usually pass through without taxes being collected.
Orders under 3 pounds requested to be shipped via Economy Shipping are shipped via DHL eCommerce, with final delivery by Canada Post and no additional fees.
Orders over 3 pounds or orders requested to be shipped via Priority Shipping are usually shipped via DHL EXPRESS, DHL EXPRESS usually charges a $10 to $15 CAD fee on delivery.

Wherever possible, if your order is over 3 pounds, we will break it down into smaller parcels, but we also recommend that you keep your orders small or place multiple smaller orders.

ECONOMY SHIPPING:

7-14 Business Days average delivery
Ships via DHL eCommerce, unless order is over 3 Pounds, in which case may ship via DHL EXPRESS.
Includes guaranteed proof of processing and limited tracking. Approx. 10% of parcels will show tracking all the way to Delivery (if shipped via DHL EXPRESS for example and depends on destination), approx. 90% will have limited tracking but will still be delivered.

PRIORITY SHIPPING:

4-7 Business Days average delivery
Ships via DHL EXPRESS or an expedited version of DHL eCommerce
Includes guaranteed proof of processing and full tracking on most parcels. Approx. 90% of parcels will show tracking all the way to Delivery, 10% will have limited tracking but will still be delivered (depends on destination).

Delays to CANADA June-July 2016

Mon, 14 Sep 2020 17:11:13 +0000

As a result of a service disruption caused by an ongoing labor dispute at Canada Post, all shipments to, within, and from Canada that are handled by Canada Post (including shipments into Canada from other national carriers like USPS and Royal Mail) can be delayed.

Coupon May 2014

Mon, 14 Sep 2020 17:08:53 +0000

This coupon ends May 31, 2014. Limit 1 coupon use per customer.

Valid on any order that meets the minimum value and does not include original brand cartridges or printers.

What is the shipping transit time from Irwindale, California to a destination in the USA?

Mon, 14 Sep 2020 17:08:44 +0000

We ship most of our orders from Irwindale, California. Orders shipped via the US Postal Service take between 1-7 days in transit throughout the US, with most orders shipping to the West Coast taking 1-3 business days, and most orders shipping to the East Coast taking 3-5 business days. Orders shipped via UPS Ground follow the below time in transit schedule:

Undelivered Parcel - filing a claim

Mon, 14 Sep 2020 17:08:23 +0000

Some of our parcels qualify for insurance if they are lost in transit and tracking does not prove that they were delivered. The insurance claim process requires:

1) An affidavit from the customer verifying in writing that they have not received the product (subject to being verified by the insurance company), and
2) A timely filing of a claim as follows:

Domestic claims must be submitted 21 days after the original ship date to be accepted.
International claims must be submitted 45 days after the original ship date to be accepted.

Both domestic and international claims must be submitted within 90 days from the date they shipped in order to be accepted. Anything past 90 days is not accepted for claims.

Severe Winter Weather Impacting Deliveries in the Southeast (Feb 12-14, 2014)

Mon, 14 Sep 2020 17:08:18 +0000

Our shipping carriers, including UPS, Fedex and the USPS are being impacted by the major winter storm that is bringing snow, freezing rain and sleet to the southeastern U.S. including areas of Georgia, Mississippi, North Carolina and South Carolina. While our carriers have contingency plans in place to ensure the safety of their employees and to minimize the weather’s impact on pickups and deliveries, you can expect service delays due to this winter weather.

--- this is in reference to the winter storm which started on Feb 11, 2014 ---

Update from our shipping carriers as of Feb 13, 2014:

Winter Weather Is Impacting Deliveries in the Southeast, Mid-Atlantic and Northeast

Severe winter continues to impact deliveries across the Southeast, Mid-Atlantic and Northeastern states. Rapid accumulation of snow and ice is making travel hazardous. We have contingency plans in place to ensure the safety of our employees and to minimize the weather’s impact on pickups and deliveries. Some service delays in affected areas are expected due to this winter weather.

States severely impacted by the winter storm include:

DELAWARE
GEORGIA
KENTUCKY
MARYLAND
SOUTH CAROLINA
NEW JERSEY
NORTH CAROLINA
PENNSYLVANIA
TENNESSEE
VIRGINIA
WASHINGTON D.C.

December 2013 Holiday Delays

Mon, 14 Sep 2020 17:08:07 +0000

We apologize to any customer who has a delayed parcel. We strive to have our parcels shipped and delivered to customers on time or ahead of time, and do our best to ensure that this occurs. We typically have a very high order accuracy and on-time delivery record, but we are always striving to do better. We value your feedback and hope to continue to improve on our service.

Unfortunately, from time to time, we make mistakes, and we apologize if our mistakes have affected you. We were busier than usual these holidays, and although that is no excuse, it did result in a few delayed parcels. It didn't help that parts of the country had severe weather-related delivery impacts, and that our major carrier (UPS) was hit with a major backlog as well. Whether it was our fault, the weather, or a delivery carrier delay that caused an inconvenience to you or your business, we are sincerely sorry and can only promise that we will do our best to make it right and use this as a learning opportunity to improve on our future service to you, our valued customer.

Please accept as a token of our apology, a $5 off coupon on your next purchase (no restrictions). In order to avail of this offer, please enter coupon at checkout: HOLIDAY14
(valid through 02/28/2014)

Thank you for your understanding and for giving us an opportunity to continue to earn your business.

Update: Jan 6, 2013
Many parts of the US are experiencing weather related delays on delivery due to new storms and unavoidable weather conditions. This is true in many parts of the country including the mid-west and eastern parts of the country, including severe winter weather related delays in Illinois, Indiana, Michigan, and Ohio in which UPS is unable to make certain deliveries until the weather permits. Our shipping carriers have contingency plans in place to minimize service disruptions and are committed to moving shipments to their final destinations as quickly as possible while balancing priorities of customer service and employee safety, and are making every effort to deliver to all areas as conditions safely permit.

Thank you for your understanding.

How do I change the password on my account?

Mon, 14 Sep 2020 17:07:42 +0000

If you have created an account to buy online on one of our websites and you want to modify your password, you can do so by going to:

https://{DOMAIN}/cic/account.php and clicking on "Change Password"

Substitute the website domain that you are on in the above {DOMAIN} placeholder.

Time for delivery to Canada

Mon, 14 Sep 2020 17:07:32 +0000

International packages shipped from our Los Angeles warehouse to Canada normally take between 10 to 14 business days to arrive. Your order shipped __ business days ago. Your order will be delivered very, very soon.

We thank you for your business.

For additional information on our shipping methods to Canada please see this link:
http://support.uni-kit.com/customer/portal/topics/249313-faq-s-about-shipping/articles

RMA Approval

Mon, 14 Sep 2020 17:07:19 +0000

Dear Customer,

Please use the RMA number below to send back your product.

RMA #
Expires

Remember to write the RMA number on the outside of the package with a black marker for faster processing.

Return Address:

Returns Department
4981 Irwindale Ave STE 200
Irwindale, CA 91706

We ask that you take a moment to review the return policy on our website. Should you have any further questions or concerns, please feel free in emailing or calling us back.

Suggest cartridges

Mon, 14 Sep 2020 17:07:16 +0000

Also, please consider our low priced compatible / remanufactured cartridges. Easy to use, professionally filled and tested and 100% guaranteed. You can buy online or call our friendly support staff and we can guide you to get the best products for your needs at the lowest possible prices - that is our goal.

Bizrate Ratings Request

Mon, 14 Sep 2020 17:06:56 +0000

From time to time, Bizrate.com will offer ratings requests to customers after they have checked out from our website. These ratings are handled entirely by Bizrate.com and shown unbiased on their website. Any offers or promotions offered by Bizrate (such as Magazine offers) etc to customers who choose to rate us through Bizrate are not offered by us so any questions related to such offers should be directed to Bizrate: http://about.bizrate.com/contact-us/site-questions

My Order to Canada was assessed duties and taxes - why?

Mon, 14 Sep 2020 17:06:49 +0000

Orders shipped outside the United States are subject to duties and taxes imposed by the destination country/post office.

For orders to Canada, specifically, Canada Post (via DHL, or directly) assesses fees on orders for both taxes as well as a handling fee for collecting the taxes (usually only on larger orders). We disclose all information that we know about on our website. At checkout (when you have at least 1 item in the cart), we explain that all Canadian orders are shipped from Irwindale, California, USA with 4-10 business days approximate delivery to Canada. Additional information is provided that explains that orders shipped to Canada are subject to local taxes and a $7 handling fee (usually on larger orders). The funds are sometimes collected by DHL, but this is on behalf of Canada Post (Royal Mail).

Had you placed your order with a Canadian reseller (who ships from Canada), you would have to pay the taxes upfront. But since we ship from California, we do not collect the taxes, however they are sometimes collected at delivery as explained above. Overall, most customers find that it is cheaper to buy from us than Canadian resellers because our prices are often lower, our shipping costs are often lower (we even offer free shipping at times with promotions), our shipping times are reasonable, and we do not collect taxes upfront.

Tracking Numbers

Mon, 14 Sep 2020 17:06:28 +0000

Any tracking number starting with 947 is through Endicia, and needs to be tracked here:
http://www.endicia.com/Status/default.cfm

Example: 9474210200883398247074

Any tracking number starting with 420 is DHL, and needs to be tracked here:
http://webtrack.dhlglobalmail.com/

Example: 420 30328 9102 9325 0802 4320 8488 15

Weight Estimates for Shipping Calculations

Mon, 14 Sep 2020 17:06:13 +0000

Below weight estimates are approximations and can be used for small shipments. For large shipments (more than $1000 domestic or more than $500 international) you must get an accurate weight / dimension count from Irwindale (Junior/Angie/Rubi can assist with this) before quoting a customer, keeping in mind that dimensional weight plays a role as well and is very critical to be considered for large shipments ($1000+ for domestic or $500+ for international).

1 gallon = 3.8 kgs

1 liter = 1000ml

1 liter = 1kg

1 liter = 1000 grams

1 kg = 2.2 pounds

Example 1: if you want to calculate the weight (in pounds) for 1 gallon ink, you do:

1 gallon = 3.8 kgs

3.8 kgs = 8.36 pounds

Example 2: if you want to calculate the weight (in pounds) for 60ml of ink, you do:

60 ml = 0.06 liters

0.06 liters = 0.06 kg

0.06 kg = 0.13 pounds

Also, a general rule of thumb for common item approximation is as follows:

Ink Cartridge = 0.15 pounds
Toner Cartridge = 3 pounds
60ml = 0.15 pounds
120ml = 0.3 pounds
250ml = 0.6 pounds
1 liter = 2.2 pounds
1 gallon = 8.3 pounds
5 gallons = 20 pounds
Printer = 20 pounds
Refill Kit = 1 pound
Frosting Sheet Pack = 2 pounds